Spa Etiquette

What to Wear

You will be provided with a robe and slippers when you arrive at the Hammam Spa. During all treatments, your body will be fully draped, except for the area being worked on. (Shiatsu is performed with guests wearing loose-fitting clothing). For your luxury and complete spa experience we offer the use of our hammam (steam room) to members and guests who have purchased a spa package or individual session.

The Hammam Spa is a co-ed facility, and wraps and bathing suits are mandatory.

This additional amenity can be added on to any spa treatment while making your booking.

Lockers

We will provide a locker with key in which to store your belongings. We are not responsible for lost or stolen items.

Age Restrictions

Guests under the age of 16 are eligible to receive facial treatments and nail care, only when accompanied by their parent or legal guardian, and excludes steam room use for safety considerations.

Arrival

Please plan to arrive at least 20 minutes prior to your treatment so you can relax, enjoy a refreshment and prepare for your treatment. First time guests must arrive a half-hour before their treatment to allow time to fill out a personal health profile. This profile will outline information that will enable your therapist to provide you with the most appropriate and effective service. Please let your therapist know if you have any special physical or medical needs, conditions, or considerations.

Cellular phones are not permitted beyond the front reception area.

Cancellation Policy

Due to the popularity and demand for Hammam’s spa services, we would appreciate your understanding and cooperation. If you have booked a single treatment and need to cancel, you must notify us at least 24 hours in advance. For multiple treatments you must notify us at least 48 hours in advance. Cancellations or no-shows with less than the allotted time will be charged at full value. Group and Parties cancellation policy must notify us one week in advance of the booking. Arriving late will simply limit the time of your treatment. Your treatment will end on time so that the next guest will not be delayed and the full value of your treatment will be applied.

Amenities for All Spa Guests

Visit the Boutique at Hammam Spa to find amazing treats for yourself or the perfect gift for someone special. Our shelves are brimming with those must-have essentials! Complimentary fresh fruit, beverages and teas are always available in our Tea Lounge. Indulge yourself or someone special. Call to schedule an appointment today 416-366-4772.